Help

Payment

We accept Visa, Mastercard, American Express, and PayPal. Payments are processed using Shopify using a 128-bit SSL certificate to keep your information secure.

 

Order Status

You can check the status of your order by clicking on My Account in the top navigation bar. If you have any changes to your order, please contact us as soon as possible. Once an order has been processed, we are unable to make changes to the order.

 

Shipping and Handling

Orders are processed from 9:00am - 5:00 pm Monday through Friday, excluding holidays. Please allow 24-48 hours for your order to be shipped. If an order is placed outside business hours or on a weekend or holiday, it will be processed on the following business day.

 

Rates

Packages shipped within the continental USA are shipped using UPS Ground. Orders shipping to APO/FPO, Alaska, Hawaii, US territories and PO Boxes will be shipped via USPS Priority Mail and cannot be expedited.

 

 

Standard UPS Ground $10
Free UPS Ground Orders of $200 or more
2-Day Shipping $30

 

 

International

We currently do not ship packages internationally - but we're working on it! To request for international shipment, email us at international@adelamei.com

 

Returns

Sometimes things don't work out. If you would like to return any or all of your order, you may do so within 14 days of placing your order. Returns will be accepted on merchandise in original condition with all tags attached. Items must be unused, undamaged, unwashed and unaltered. The Adela Mei return tag must be attached to the garment. Please be careful when trying on items and avoid contact with makeup and sharp objects to avoid stains and snags. Items returned in a condition that prohibits resale may be returned to the customer and refused a refund.

To return an item, fill out the return form and include it in your package. You can then ship the box out using the enclosed returns label. Please allow 2-3 weeks from the time you mail your return for it to be processed. All returns will be credited back to the original form of payment. We will email you to let you know when your return has been processed.

Exchanges

We are currently unable to process exchange requests. If you need a different size, we recommend placing a new order to ensure your size is available.

 

Sizing

Please see our size guide and how to measure guide.

 

Gift Cards

 

Need More Help?

Email help@adelamei.com with any other questions and comments.

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